BWF Refund Policy
All orders, including Gap Testers will be dispatched from the BWF offices within 48 hours of the order being made. However, you should allow 5 working days for receipt of the order. If your order takes longer than 5 days please contact the BWF offices on 020 3870 5020 or e-mail bwf@bwf.org.uk.
Refund & Cancellation Terms
If you wish to cancel an order, you must adhere to the following:
- It must be 24 hours after the original order was made
- You must send an e-mail to bwf@bwf.org.uk You must state clearly your reasons for the cancellation of the order
- You must allow 5 working days for the refund to be processed.
The British Woodworking Federation will not accept liability for a cancelled order later than 24 hours after the original order was placed. Cancellations after this time are accepted at the discretion of the British Woodworking Federation.
Events & Conferences
Refund & Cancellation Terms
If you wish to cancel a place at one of our events, you will have to contact the BWF offices on 020 3870 5020 or email bwf@bwf.org.uk prior to the date stated on the event listings.
If you cancel your place at our event, a cancellation fee will be charged. The fee is applicable as detailed.
- Cancellation up to 14 days prior to the event – full refund
- Cancellation within less than 7 days – No Refund (as we will have incurred costs by the venue)
No refund will be made for non-attendance.
You must allow 7 working days for the refund to be processed.
The British Woodworking Federation will not accept liability for a cancelled order later than the dates specified in this policy.
Substitutions of attendees may be made at any time by advising the British Woodworking Federation on 020 3870 5020 or e-mail bookings@bwf.org.uk
Cancellations after this time are accepted at the discretion of the British Woodworking Federation.
However, you can contact our offices if you would like a refund due to an error on our part.
The British Woodworking Federation reserves the right to cancel, reschedule, amend or postpone an event as a result of circumstances not within its reasonable control, including, but not limited to, acts of God; epidemic or pandemic (which to avoid doubt includes Covid-19 and any variants or threats of variants thereof); any occurrence which presents a serious threat to the health of delegates; terrorist attack, civil war, civil commotion or riots; any law or action taken or restrictions imposed by a government or public authority; and/or collapse of buildings, fire, emergency or accident. In the event the British Woodworking Federation has to cancel an event in such circumstances, the British Woodworking Federation will offer attendees a full refund but shall have no other liability in connection with the cancellation, rescheduling, amendment or postponement of the event as a result of circumstances not within its reasonable control.
