BWF Guide to Consumer Regulations - British Woodworking Federation

This guide provides a comprehensive overview of the Consumer Regulations that came into effect in 2015, outlining the responsibilities of businesses when selling goods and services.

The guide will also help BWF members understand and comply with consumer regulations, ensuring fair treatment of customers, and effectively managing complaints. The document covers:

– Responsibilities around Selling Goods: Ensuring products meet quality standards and provide accurate information.

– Responsibilities around Selling Services: Delivering services with reasonable care and skill.

– Consumers’ Rights of Redress: Steps consumers can take if their rights are violated.

– Customer Complaints: Handling complaints effectively and fairly and procedures for unresolved complaints.

– Alternative Dispute Resolution (ADR): Options for ADR to settle disputes without going to court.

This document can only be accessed by BWF Members. Login to the Members’ Area to download a copy.