Customer Care – Complaints Procedure Model

This resource is designed to help businesses manage disputes professionally and transparently, and includes key features such as:

– Legal Responsibilities: An overview of the employer’s legal obligations regarding complaint management and resolution.

– Dispute Handling Tips: Practical advice and strategies for addressing and resolving customer complaints efficiently and fairly.

– Employer Statement: A signed statement from the employer outlining their commitment to a clear and effective complaints procedure.

– Complaints Record Template: A customisable template for documenting and tracking customer complaints, ensuring consistency and thorough record-keeping.

The aim of this document is to provide businesses with a valuable tool that can improve their customer service and maintain high standards of complaint management.

This document can only be accessed by BWF Members. Login to the Members’ Area to download a copy.