General Business Support

Contracts - What is a Warranty?

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Contracts - What is a Warranty?

This briefing offers guidance on what is a warranty which may be requested or offered by manufacturers of products.
Customer Care -  Complaints Procedure Model

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Customer Care - Complaints Procedure Model

Model complaints procedure to assist members' in complying with the BWF Code of Conduct requires all members to act fairly and equitably in dealing with their customers.
Taxation - Paying or being paid in Euros - the rules

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Taxation - Paying or being paid in Euros - the rules

or any other foreign currency. Guidance on the rules where firms who are buying in substantial materials from abroad.
Taxation - Self-Billing and VAT - Briefing Guide

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Taxation - Self-Billing and VAT - Briefing Guide

If you're a supplier, this briefing tells you what to expect if your customer wants to give you self-billed invoices.'
Taxation - The Construction Industry Scheme (CIS) - Briefing note

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Taxation - The Construction Industry Scheme (CIS) - Briefing note

Briefing note on the Construction Industry Scheme - does it apply to you?
Taxation - VAT and Bad Debts - knowing the rules

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Taxation - VAT and Bad Debts - knowing the rules

Knowing the rules. The rules are simple but there are some catches and a quick look at them may make you think.
Model Notice of Cancellation Clause for use with Consumer Contracts

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Model Notice of Cancellation Clause for use with Consumer Contracts

NEW FOR OCTOBER 2015 - If you enter into a contract with a consumer in the consumer's home or workplace, you need to be aware that new rules apply which entitle the customer to a cooling-off period, whether or not you were asked to meet them in their home.
BWF Guide to Credit Applications

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BWF Guide to Credit Applications

A Guide to help you assess credit risk and help you get your credit control process off to a good start.
BWF Guide to Credit Control

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BWF Guide to Credit Control

Credit control is an essential part of your business guide. This simple guide gives you some practical advice and useful tools to get the process right and limit your credit risk.
BWF Guide - Business Continuity Guide for Small Joinery Businesses

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BWF Guide - Business Continuity Guide for Small Joinery Businesses

Organisations that have a business continuity capability are far more likely to survive the effects of a major incident than those that don’t. A simple guide to business continuity capability
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The Woodworking CPD Programme

Our Continuing Professional Development (CPD) programme enables both individuals and companies develop skills, record success and recognise development needed for your business to excel.

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The Woodworking CPD Programme